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Privacy Policy
Sylvastate Limited is bound by the Privacy Act and the National Privacy Principles which govern such an organisation in its handling of personal information. Sylvastate seeks to ensure that the personal information is held, used or disclosed consistently with the National Privacy Principles. We maintain the confidentiality of all personal information and prevent its misuse.
Information Collected
The personal information collected by us is only that considered necessary to
allow us to manage and administer your account and provide you with services
you require. Such information held by us may include you name, date of birth,
address, TFN, financial details, contact details and financial service related
information. Any requested personal information withheld by you may delay processing
by us until the information is obtained.
Sylvastate relies on a third party organisation to conduct some specialised activities
such as administration and share registry. This party acts on our behalf and
has its own specific confidentiality and non-disclosure agreements and requirements
to comply with the Privacy Act.
Use or Disclosure of Information Collected
We will not sell, rent or trade personal information to or with third parties,
without your consent. Please note, however, that if at any time we are required
by law to release information about you or your organisation, Sylvastate must
fully satisfy your obligations under that law.
Data Security
Sylvastate utilises a range of procedures to protect your personal information.
These include:- Security procedures associated with access to our business
premises
- Security procedures within our offices
- IT security procedures including password protection, firewalls, intrusion
detection and site monitoring - Mandatory confidentiality guidelines for
all staff within the business
Access to Information Collected
You should contact our Privacy Officer (contact details below) if you would like
to request details of the personal information that Sylvastate may hold about
you. The company may charge a fee for providing this service, but we will inform
you of that at the time you make the request.
Contact Us
Please feel free to contact our Privacy Officer on (02) 8215 7900 if you have
any questions, comments or would like more information concerning how we handle
your information or privacy issues.
The Privacy Officer
Level 7
20 Hunter Street
Sydney NSW 2000
Australia
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